We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager Jackie Holland who will deal with your concerns appropriately. A complaint can be made verbally or in writing. Alternatively, you can complain via email to reception.f82671@nhs.net. Please put an appropriate subject to the email so this can be directed to the Practice Manager in an appropriate and timely manner.
If for any reason you do not want to speak to a member of our staff, then you can request that the NHS Commissioning Board investigates your complaint. They will contact us on your behalf:
NHS Commissioning Board
Telephone: 020 8221 5750
Email: nelondonicb.complaints@nhs.net
In writing:
Complaints Department
NHS North East London
4th Floor – Unex Tower
5 Station Street
London E15 1DA
Advocacy support
This is service is provided by The Havering Integrated Advocacy Service. You can Contact them by:
Telephone: 020 7510 1081 or
01708 5606600
Email: havering.advocacy@mithn.org.uk
They can assist with writing letters and presenting your case, if necessary