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We have recently made changes to our telephone system. We would appreciate any feedback you can give us on your experience with it. Click here to complete the telephone survey

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Straight Road Surgery

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Follow the link below to learn more about how to keep well this winter and how to access support:
Keeping well this winter – NHS North East London
Follow the link below to learn more on where to get the right help for the care you need:
Where to get the right help – NHS North East London
Contact us online!
Health and Care Video Library, Free and NHS Approved.

Many local pharmacies are open every day and you don’t need an appointment 

If the booking line is closed please use NHS 111 – you can visit 111.nhs.uk or call 111 if you don’t have online access, for help and advice, including booking you an appointment

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Did you know that we offer evening and weekend appointments at our local hub in Petersfield Avenue?
They offer routine appointments with GPs, Advanced Nurse Practitioners, Nurses and Physiotherapists for our patients.
No need to call, just follow the link below or scan the QR code to visit the booking page.

https://nhs.bookings.herohealth.net/app/nhs/414/locations/624

Please remember to inform the surgery if you need to cancel any extended access appointment as our DNA policy will apply to these appointments.

Location: Petersfield Surgery, 70 Petersfield Avenue, RM3 9PD
Please do not contact Petersfield Surgery directly
January 2024 Survey:
Overall Experience: 85.2% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said: “I was told I could bring my sample back in the evening.”
What We Did: “Samples need to be returned before 12.30 any week day ready for courier collection.  All staff have been reminded.”

February 2024 Survey:
Overall Experience: 90% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said: “Ended up seeing a locum… should have been told so I could change my appointment”
What We Did: “Sometimes due to unforeseen circumstances it is not always possible to contact patients and inform them of the change. Reception staff have been reminded to try to inform patients if there is sufficient time to do so.”

March 2024 Survey:
Overall Experience: 93.8% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said: Many positive comments received in March 2024 about our clinical and our reception team:
“Very good” “very helpful” “very polite and helpful …. Showed care.”
What We Did: We welcome all feedback. We are happy to see that we have improved in our service to you.

April 2024 Survey:
Overall Experience: 88.66% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said:
“The nurse was very kind and listened to me and was very helpful”
“I was treated with care and I received proper treatment for my health problem”
“Receptionist are very caring and friendly”

May 2024 Survery:
Overall Experience: 88.23% of patients surveyed said ‘Good or ‘Very Good’
What You Said:
“Always friendly helpful and trustworthy doctors are caring and thorough very happy”
“Staff and doctor were so polite and respectful and very helpfull couldn’t of received a better service”

June 2024 Survey:
Overall Experience: 90.2% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said: Many positive comments received in June 2024:
“Very friendly and informative.” “The doctor seen was kind and considerate.” “Very helpful outfacing staff.”

Sept and Oct 2024 Survey
Overall Experience: 95.83% of patients surveyed said ‘Good’ or ‘Very Good’
What You Said: Patients reported disappointment when they had to wait past their appointment time to see the clinician.
What We Did: We are sorry to hear this. Sometimes situations are out of our control. Staff have been reminded to let patients know when they check in any delays.

Want to have your say?
Please follow the link at the bottom of the page to complete our Friends and Family Test