Urgent Appointments
Call us:
01708 343281 between 8:00 AM and 6:30 PM, Monday to Friday.
Our reception team will a few questions to direct you to the best service.
When we are closed, please contact NHS 111.
Call NHS 111:
Call 111 if your symptoms are not life threatening but need medical help urgently.
Get help for your symptoms – NHS 111
Call 999:
If you are experiencing any of the following symptoms you should call 999 immediately:
– Chest pain
– Difficulty in breathing
– Severe bleeding
– Loss of consciousness
01708 343281 between 8:00 AM and 6:30 PM, Monday to Friday.
Our reception team will a few questions to direct you to the best service.
When we are closed, please contact NHS 111.
Call NHS 111:
Call 111 if your symptoms are not life threatening but need medical help urgently.
Get help for your symptoms – NHS 111
Call 999:
If you are experiencing any of the following symptoms you should call 999 immediately:
– Chest pain
– Difficulty in breathing
– Severe bleeding
– Loss of consciousness
Routine Appointments
Before booking please remember:
– Our reception team helps you get the right care quickly. They may ask a few questions to direct you to the best person, such as a GP, nurse, or pharmacist. Your information is kept confidential at all times.
– Appointments are 10 minutes long and cover one or two issues only.
– If you need more time, please book a double appointment.
– If you’d like to see a specific doctor, please mention this when booking.
– If your doctor is unavailable, you’ll be seen by another partner or locum.
By Telephone:
Please call 01708 343281 between 8:00 AM and 6:30 PM, Monday to Friday.
By NHS App:
Log in to your account to book GP appointments. For anything else you will need to call us.
Log in – NHS App Online
By Booking in Person:
Visit the practice between 8:00 AM and 6:30 PM, Monday to Friday.
– Our reception team helps you get the right care quickly. They may ask a few questions to direct you to the best person, such as a GP, nurse, or pharmacist. Your information is kept confidential at all times.
– Appointments are 10 minutes long and cover one or two issues only.
– If you need more time, please book a double appointment.
– If you’d like to see a specific doctor, please mention this when booking.
– If your doctor is unavailable, you’ll be seen by another partner or locum.
By Telephone:
Please call 01708 343281 between 8:00 AM and 6:30 PM, Monday to Friday.
By NHS App:
Log in to your account to book GP appointments. For anything else you will need to call us.
Log in – NHS App Online
By Booking in Person:
Visit the practice between 8:00 AM and 6:30 PM, Monday to Friday.
Evening and Weekend Appointments
You can book evening and weekend appointments at our local hubs:
Petersfield Surgery, 70 Petersfield Avenue, RM3 9PD
Lynwood Medical Centre, 2a–6 Lynwood Drive, Romford RM5 3QL
Appointments are available with GPs, Advanced Nurse Practitioners, Nurses, and Physiotherapists.
No need to call — simply click the link below to book:
https://bookings.herohealth.net/s/m8uye3m3
If you need to cancel, please inform the surgery. Please do not contact Petersfield Surgery or Lynwood Medical Centre directly. Our DNA (Did Not Attend) policy applies to these appointments.
Petersfield Surgery, 70 Petersfield Avenue, RM3 9PD
Lynwood Medical Centre, 2a–6 Lynwood Drive, Romford RM5 3QL
Appointments are available with GPs, Advanced Nurse Practitioners, Nurses, and Physiotherapists.
No need to call — simply click the link below to book:
https://bookings.herohealth.net/s/m8uye3m3
If you need to cancel, please inform the surgery. Please do not contact Petersfield Surgery or Lynwood Medical Centre directly. Our DNA (Did Not Attend) policy applies to these appointments.
Cancel or Reschedule an Appointment
NHS time is valuable, so we are grateful when patients inform us if they are unable to attend.
When you let know as soon as possible, it means that we can help others in need.
If you are running late, please try and contact us to let us know but we may need to reschedule.
Call us:
To cancel: Call 01708 343281 and Press option 1 to go through to the automated Check and Cancel service (available 24/7).
To reschedule: Call 01708 343281 and speak to the reception team. (Mon – Fri: 8:00AM – 6:30PM)
Online:
Cancel via your NHS App.
https://www.nhsapp.service.nhs.uk/login
Appointment Reminders:
If you received an appointment reminder, you can follow the link to cancel.
When you let know as soon as possible, it means that we can help others in need.
If you are running late, please try and contact us to let us know but we may need to reschedule.
Call us:
To cancel: Call 01708 343281 and Press option 1 to go through to the automated Check and Cancel service (available 24/7).
To reschedule: Call 01708 343281 and speak to the reception team. (Mon – Fri: 8:00AM – 6:30PM)
Online:
Cancel via your NHS App.
https://www.nhsapp.service.nhs.uk/login
Appointment Reminders:
If you received an appointment reminder, you can follow the link to cancel.
Home Visits
You can request a home visit by contacting the surgery before 11am.
Your request will then be reviewed by a clinician who may call you back to assess your need and offer a home visit if clinically necessary.
Your request will then be reviewed by a clinician who may call you back to assess your need and offer a home visit if clinically necessary.
Translation Services
At Straight Road Surgery we are proud to have translation services available for our appointments.
These services are provided mostly over the phone.
British Sign Language services are also available in person, we have to give at least one weeks notice to our provider. So please be mindful of this at the time of booking.
If you need translation services for your appointment, then please state this at the time of booking.
This allows to understand your needs and make extra time available if needed for your appointment.
These services are provided mostly over the phone.
British Sign Language services are also available in person, we have to give at least one weeks notice to our provider. So please be mindful of this at the time of booking.
If you need translation services for your appointment, then please state this at the time of booking.
This allows to understand your needs and make extra time available if needed for your appointment.
Reasonable Adjustments
Reasonable adjustments are changes we can make to help you get the same access to care as everyone else.
This might include:
– Giving you longer appointments
– Booking times that suit your needs (within our clinic times.)
– Providing information in large print, easy read, or another format
– Helping with communication, such as using an interpreter or sign language
– Wheelchair accessibility
– Needing a quiet space to wait (where possible.)
– If you would like a chaperone for your appointment
Some people who may require extra help to access care, could include those who:
– Have a disability (physical or learning)
– Have sensory difficulties – such as being blind, partially sighted, deaf, or hard of hearing
– Have mental health conditions or neurodiverse needs (e.g. autism, ADHD)
– Have communication or language difficulties
– Have mobility issues or use wheelchairs or walking aids
– Need information in a different format (like large print or easy read)
If any of these apply to you, please let our team know at the time of booking any appointments, so we can make the right adjustments to support you.
This might include:
– Giving you longer appointments
– Booking times that suit your needs (within our clinic times.)
– Providing information in large print, easy read, or another format
– Helping with communication, such as using an interpreter or sign language
– Wheelchair accessibility
– Needing a quiet space to wait (where possible.)
– If you would like a chaperone for your appointment
Some people who may require extra help to access care, could include those who:
– Have a disability (physical or learning)
– Have sensory difficulties – such as being blind, partially sighted, deaf, or hard of hearing
– Have mental health conditions or neurodiverse needs (e.g. autism, ADHD)
– Have communication or language difficulties
– Have mobility issues or use wheelchairs or walking aids
– Need information in a different format (like large print or easy read)
If any of these apply to you, please let our team know at the time of booking any appointments, so we can make the right adjustments to support you.
Pharmacy First
You can now visit your local pharmacy for help with minor illnesses — no need to see a GP.
Pharmacists are trained to give expert advice and treatment for common conditions like:
– Sore throat
– Earache
– Sinusitis
– Coughs and colds
– Insect bites or stings
– Urinary tract infections (Uncomplicated cases for Women aged 16-64)
– Impetigo
– Shingles
If you need medicine, the pharmacist can provide it directly.
If your problem needs a GP or another service, the pharmacist will refer you quickly.
It’s fast, convenient, and free.
NHS England » Pharmacy First
Pharmacists are trained to give expert advice and treatment for common conditions like:
– Sore throat
– Earache
– Sinusitis
– Coughs and colds
– Insect bites or stings
– Urinary tract infections (Uncomplicated cases for Women aged 16-64)
– Impetigo
– Shingles
If you need medicine, the pharmacist can provide it directly.
If your problem needs a GP or another service, the pharmacist will refer you quickly.
It’s fast, convenient, and free.
NHS England » Pharmacy First
Community Treatment Team
What is the Community Treatment Team?
The Community Treatment Team offer care and support to people outside of a hospital, usually at home.
They help people manage their health conditions while staying in their community.
They can provide support or advice for conditions like:
– A fall (without injury)
– A suspected chest or urine infection
– A sudden worsening of your long term condition
Who Can Use It?
The Community Treatment Team is for anyone over 18 who needs ongoing medical care or support but doesn’t require hospital admission. It’s often used by people with long-term health conditions or those recovering from illness.
How to Get Help:
Call: 0300 300 1660 – Open 7 days a week 8AM – 10PM
You do not need a referral from your GP.
Community treatment team- BDHVRB | NELFT NHS Foundation Trust
The Community Treatment Team offer care and support to people outside of a hospital, usually at home.
They help people manage their health conditions while staying in their community.
They can provide support or advice for conditions like:
– A fall (without injury)
– A suspected chest or urine infection
– A sudden worsening of your long term condition
Who Can Use It?
The Community Treatment Team is for anyone over 18 who needs ongoing medical care or support but doesn’t require hospital admission. It’s often used by people with long-term health conditions or those recovering from illness.
How to Get Help:
Call: 0300 300 1660 – Open 7 days a week 8AM – 10PM
You do not need a referral from your GP.
Community treatment team- BDHVRB | NELFT NHS Foundation Trust